Another Successful Letter

In case you every wonder just how your current argument paper fits into your life, here is one example.

Just this week, I wrote an email (letter style) in an attempt to rectify very strange billing and scheduling being done by my son's gymnastics summer camp.

In this letter, I respectfully and firmly asked that the situation be rectified. Within minutes, the owner of the company, who I later found out was on vacation, answered my email, apologized, and offered me a free class (which I did not even suggest). This is the power of well done writing that is aware of audience, style, tone, and purpose.

Here is a copy of most of the email with names changed or blocked out. See if you can see the tone, audience and style I used.

Hi - LEFT BLANK FOR PRIVACY

I have been very pleased with Jump Gymnastics program. However, it seems we have serious payment and scheduling issues that need to be resolved.
To my knowledge I paid in full for the summer gymnastics session. However, this payment was not processed for 3 or four weeks. I am still not sure if the entire summer gymnastic class session is paid for.

Additionally, *my son* attended two days for the Healthy Body Camp, and it appears we were charged for three days. It also appears that he is signed up for a class we are not supposed to be signed up for. Perhaps I am misreading the payment schedules, but I need to know that we can take care of this matter. Also, we need to figure out a way to make payments at certain times. Payments cannot simply be taken out of the account at anytime. I prefer to pay upfront and all at one time.

I have attempted to schedule summer sessions online, in-person, and on the phone, and nothing seems to fully get the job done accurately. I am not sure how to rectify things at this point.

. . . . [Details about our attendance and issues here]

I am currently out of town. We are stuck for a few days unable to return home from vacations due to an illness. We will be back next week.

I can be reached via email or by phone at LEFT BLANK FOR PRIVACY

Thanks so much for your help. I am sure we can figure this out.

Melody

What is the last letter or serious email you wrote?

Notice that it is written like a formal letter even though it was an email.